1. Introduction

This Cookie Policy explains how Sedso.AI ("we," "our," or "us") uses cookies and similar technologies to operate our website, authenticate users, analyze usage, and maintain and improve our services. By using our website, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow us to provide secure access to our platform, understand how users interact with our service, and maintain and improve performance and reliability.

3. Types of Cookies We Use

3.1 Essential Cookies (Required)

These cookies are necessary for the website and platform to function correctly. Without them, core features will not work. Essential cookies are used for:

• User authentication and maintaining your logged-in session
• Secure access to your account and reports
• Basic site functionality and security

These cookies cannot be disabled because they are required for the Service to operate.

3.2 Analytics and Performance Cookies

We use third-party analytics and monitoring tools to understand how users interact with our website and to help maintain and improve performance, stability, and user experience. These cookies may collect anonymized or aggregated technical information such as:

• Browser type and device information
• Pages visited and user flow
• Usage patterns and interaction events
• Performance metrics and error diagnostics
• IP address (anonymized where applicable)

The third-party tools we may use include:

• Google Analytics – measures traffic and usage patterns
• Heap / Mixpanel / PostHog – analyzes product interactions and behavior (aggregated)
• Sentry – collects performance and error data to diagnose issues

These cookies do not collect your name, email address, or personal identifying information. They are used solely to improve the product.

3.3 Third-Party Service Cookies

Some cookies may be set by external vendors that support our infrastructure, analytics, or error monitoring. These providers may place their own cookies in accordance with their privacy policies. Examples include:

• Cloud hosting providers
• Analytics and product insight tools
• Error and performance monitoring services

We do not use cookies for advertising, tracking across websites, or marketing-based profiling.

4. How We Use Cookies

We use cookies for the following purposes:

• To authenticate users and maintain secure sessions
• To ensure the website and dashboard operate reliably
• To understand user interactions, and maintain and improve the product
• To monitor site performance and diagnose technical issues
• To enhance and refine user experience over time

5. Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to:

• Delete existing cookies
• Block cookies from specific sites
• Restrict cookie usage
• Notify you when cookies are being placed

If you disable essential cookies, parts of the Service—especially login and report access—may not function properly.

6. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our services, technologies, or legal requirements. Any updates will be posted on this page with a new "Last updated" date. We encourage you to review this page regularly.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us at privacy@sedso.ai.